Robservation # 19 – Extent of Condition

When organizations try to solve problems, there are two things that I see them struggle with that tend to drive them towards ineffective analysis, conclusions, or corrective actions.  The first is an ineffective evaluation of how big their problem is before they...

Robservation # 18 – Effective Written Guidance

As I was listening to Todd Conklin’s recent podcast on “transparency,” I started thinking about some of the “HOWS” for making risk more transparent. Part of risk transparency is ensuring that, through our written guidance, we set the performers up for success,...

Robservation # 17 – Using HOP at Home

Well, it’s that time again. At least here in the US, we are in that sweet spot between Halloween and the new year. You know – when the retailers push holiday sales earlier and earlier, and all of the Christmas decorations start going up – and not just in the stores!...

Robservation # 16 – Diversity & Inclusion

Hello, and welcome back to another Robservation. Today I’d like to talk about taking some of what we learn at work about the positive impact of diversity and inclusion home to the family table. I have heard that some families struggle when they gather at the family...

Robservation # 15 – The Importance of “Triggers”

Welcome to another Robservation. Today I wanted to tell a story from a few years ago that highlights two things. First, don’t exclude people because you don’t think they are in the ‘target audience’ for error reduction and second, is the importance of triggers. In the...

FITlosophy – Understanding Personal Intervention

Welcome to the next FIT-losophy. FIT-losophies are insights into how and why FIT approaches errors and incidents in the manner that we do, to help you better understand and manage them in your organization. FIT-losophies have been developed using the information we...
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