Process & Procedure Excellence

Training/Education

• Procedure Error Reduction for Managers
• Effective Procedure & Process Writing

Coaching

• In-process mentoring for procedure writers
• Mentoring for management and quality professionals responsible for assessing the quality of procedures

Facilitation

• Procedure development assistance

Program Development/Improvement

• Procedure Programs
• Procedure Writer training and qualification protocols

Assessment

• Identification of gaps in programs and individual performance impeding the achievement of Procedure Excellence, along with recommendations for closing those gaps
• Evaluation of procedures for error traps that could induce incidents, along with recommendations to eliminate them