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Effective Procedure and Process Writing Workshop

Concord, NC, USA    April 9-11, 2019



Randy’s passion is to provide tools and strategies to improve safety, personal interactions, and communications, both at home and work. Randy draws on work experiences from the electric power industry and his earlier work with Rob Fisher during the initial introduction of Human Performance in the nuclear power industry. Randy participated with the recent evolution of combining the general science of Human Performance with individual personality tendencies, which has given FIT professionals a new tool to help our clients effectively interact with others at a completely different level. Since joining FIT, Randy has consulted with high risk industry clients in the US, Thailand, and Netherlands. Randy lives in central Texas with his wife, and enjoys traveling and spending time with their children.


  Randy Mayes

Lead Instructor

Who Will Benefit from Attending?

Individuals seeking to improve in their capabilities as work process document developers and procedure writers.  Supervisors and team leaders who provide oversight for document development projects should also attend



Our workshop is intended to improve the capability of organizations to write effective document processes using industry best practices for procedure development. This ensures a consistent method is used leading to a consistent outcome and thereby improving safety, quality and productivity.
Our workshop integrates human and organizational performance fundamentals with industry leading concepts and techniques to develop effective written documents.  Attendees are taught how to recognize error traps in written documents, effective formats, the difference between flexibility and ambiguity, importance of consistency, and how different personalities approach writing and using written documents.
  • Human & Organizational Performance fundamentals from a writer’s perspective
  • Document developers impact on field performance
  • 25 error traps found in written documents and how to avoid them
  • Industry best practices for formatting and layout
  • Flow charting documents
  • Top five error traps
  • Questions each personality type needs answered
  • How different personality types view written instructions
  • What makes it difficult for people to follow procedures
  • Numerous hands-on experiential learning activities

Date/Time: April 9-10, 2019 from 8:00 AM – 4:00 PM and April 11, from 8:00 AM – 12:00 PM

Workshop Registration and Pricing

Cost: $1,500.00/person – includes training materials, lunch, a certificate of completion, 32 Continuing Education Units (CEU), networking opportunities, and continuing access to document development consulting assistance. All groups of 5+ people who register at the same time will qualify for the reduced rate of $1250.00


Our workshop is limited to 20 students in order to facilitate extensive instructor/attendee interactions,
so register now to reserve your seat!


Fisher Improvement Technologies

271 Executive Park Drive, Concord, North Carolina, 28025


Fisher Improvement Technologies

271 Executive Park Drive, Concord, North Carolina, 28025


Special Rate Hotel Offering!

Marriot Springhill Suites

7811 Gateway Lane NW Concord, North Carolina 28027

“Special Rate Code” 13592 in the “Corporate/Preferred Rate” box

Area Hotels


  • Holiday Inn Express & Suites, 2491 Wonder Dr, Kannapolis, NC, 28083 · (704) 743-1080
  • Hampton Inn, 612 Dickens Pl NE, Concord, NC, 28025 · (704) 793-9700
  • Country Inn & Suites, 580 Dickens Pl NE, Concord, NC, 28025 · (704) 793-6777



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Improve With FIT!

Practical Application and Integration of Human & Organizational Performance, Incident Analysis, Procedure Excellence and Leadership Development

Fisher Improvement Technologies

271 Executive Park Drive NE, Concord, North Carolina, 28025

Email: info@improvewithfit.com

Phone: 888.240.0119

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