Incident Analysis / Root Cause

Training/Education

• Cause Analysis/Corrective Action Program (CAP) for Senior Leadership/Management
• Minor Incident Analysis / Root Cause Workshop
• Advanced Major Incident Analysis / Root Cause Workshop

Coaching

• In-process mentoring for Incident Analysis and Common Factors Assessment teams
• Mentoring for management and quality professionals responsible for assessing the quality of Incident Investigation Reports

Facilitation

• On-site leadership for Incident Analysis teams investigating major incidents
• On-site or remote performance of Common Factors Assessments involving multiple events or adverse trends in performance

Program Development/Improvement

• Corrective Action Programs
• Incident Analysis Processes (e.g., Root Cause Analysis; Common Factors Assessments)
• Analyst training and qualification protocols
• Incident Investigation Report Approver training and qualification protocols

Assessment

• Identification of gaps impeding the achievement of excellence in client Corrective Action Programs and Incident Analysis, along with recommendations for closing those gaps
• Evaluation of Incident Investigation Reports and associated corrective action plans for potential weaknesses