This book is about helping people reduce the probability that they make a mistake, especially one that could be catastrophic. Nothing more, and nothing less. It comes from a place of caring about people and sharing what has been proven to work for over three decades.
The concepts and practical applications in this book will give those of you who have never heard of or used mental models
before a great start to understanding human success and failure.
For those of you who have some experience with mental models, this book may fly in the face of what you may have
learned in the past about errors, violations, mental models, and performance modes. I encourage you to have an open
mind, and hopefully, you can enhance your knowledge and start using that new knowledge immediately.