Robservation # 8 – Leaving Kids In Cars

As it becomes warmer here in the US, we inevitably start to see the news stories about kids being left in hot cars. Let’s take a bit of a different view of this terrible situation and hopefully change the way people see it, approach it, and possibly change the way...

Pre-Vacation Error Traps

Error Traps increase the probability that an individual could make an error (or mistake) that unintentionally results in a bad outcome. These error traps often lay hidden, ready to spring when we least expect it. In order to deal with the error traps, and reduce the...

Stop INVESTIGATING!!!

I’ll bet that got your attention! What I mean is, as one of the first steps to understanding how bad things happen, you may want to change your language. I have posted before on the importance of definitions in improving performance, and use of the term...

Are we SEEING everything that is there?

I was recently exposed to a new way of thinking about how we see and manage risk.  Well really…risk is harder to manage if you can’t or don’t SEE it! So do we really see what is there? The concept I was recently exposed to is called Visual Literacy....

Considering the 5Cs of Problems (or incidents)

When problems or adverse consequences occur, organizations tend to immediately start ‘investigating’ so that they can create actions to fix the problem and prevent future occurrences. There is a simple method or approach to problem-solving and incident analysis that...
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