Training Courses

Title: Procedure Error Reduction for Managers

Overview:

This course is designed to increase management understanding of

  • How human performance fundamentals interrelate with field procedure errors
  • Deviation potential (why people don’t do what procedures say)
  • The relationship between error traps, deviation potential, and procedure use & adherence
  • How to identify and avoid the procedure related traps and drivers
  • Methods to deal with identified procedure related issues

Objectives:

  • Discuss how human performance fundamentals applies to procedures
  • Discuss the concepts of procedure error traps, including describing the top five procedure error traps
  • Describe deviation potential and the components that describe why people deviate from requirements
  • Implement strategies to deal with identified procedure error traps and drivers

Duration & Delivery Format: 4 Hours – Classroom